Terms & Conditions for Clients

Welcome to Saaru Che! These Terms & Conditions govern your use of our ride services. By using our platform, you acknowledge and agree to these terms.

1. Eligibility

  • You must be at least 18 years old to create an account and book rides.
  • Minors may use the service only under the supervision of a legal guardian.
  • You must provide accurate and up-to-date personal information.

2. Booking & Cancellation

  • Rides can be booked through our app/website.
  • Cancellations may be subject to charges based on timing and policies.
  • Frequent cancellations or misuse of the platform may result in account suspension.

3. Passenger Conduct

  • Treat drivers with respect and follow all local laws.
  • Maintain cleanliness and avoid damage to the vehicle.
  • Avoid disruptive, unlawful, or inappropriate behavior.
  • Do not engage in discriminatory or harmful actions towards drivers.

4. Payments & Fees

  • Fares are calculated based on distance, time, and applicable charges.
  • Payments must be made through the available payment options.
  • Additional charges may apply for waiting time, tolls, or extra services.

5. Liability & Safety

  • Saaru Che is a ride-booking platform and does not operate the vehicles directly.
  • We are not responsible for accidents, damages, or delays caused by third-party drivers.
  • Passengers are encouraged to report any safety concerns immediately.

6. Privacy & Data Usage

  • By using our service, you agree to the collection and use of your data as per our Privacy Policy.
  • Personal details will be shared with drivers only as necessary for ride facilitation.

7. Account Suspension & Termination

  • We reserve the right to suspend or terminate accounts for policy violations, misconduct, or fraudulent activity.
  • Any disputes regarding suspensions can be raised with customer support.

8. Modifications to Terms

  • Saaru Che reserves the right to update these Terms & Conditions at any time.
  • Continued use of the platform after modifications signifies your acceptance of the updated terms.

9. Contact Information

For any questions or concerns, contact us at:

Company Name: Saaru Che

Support Email ID: saaruche2024@gmail.com

Customer Service Number: +91 8005 508 015